Frequently Asked Questions

Frequently Asked Questions

Q: When should I arrive for my appointment?

A: Please arrive in sufficient time so you are checked in, gowned up and ready for your appointment to begin!


Q: What if I need to cancel my appointment?

A: If you find yourself unable to keep an appointment, we request a 24 hour notice. Clients who do not honour their appointments or cancel in less than 24 hours may be charged a cancellation fee.


Q: What if I’m late for my appointment?

A: It is possible we may have to shorten or re-schedule your appointment. If your treatment is shortened, it will end on time so that the next client will not be delayed. We hope you understand.


Q: How far in advance do I need to schedule?

A: Availability differs between each stylist. If you need a specific day and time it is advisable to book 2 to 4 weeks in advance.  It is recommended that clients book ahead for their next appointment prior to leaving the salon. We do, however, have ‘on the day’ appointments available, so it is always worth a telephone call.


Q: Where do I park?

A: There is free car parking less than 50 meters from the Salon, including disabled bays, although free short stay parking is available directly outside. If you have a Satnav our postcode is NN14 6JW, number 19.


Q: Are children allowed in the salon?

A: We welcome families with children, however, for the comfort of all our clients and the enjoyment of your experience, children should be with an adult at all times.


Q: What methods of payment do you accept?

A: Payment is made at the end of your visit at the front desk. We accept VISA, MasterCard, debit cards and cash. If using a gift voucher, we ask that you bring it with you to your appointment and present it at the time of check out.


Q: How do I apply for job opportunities?

A: CVs may be dropped off at any time during business hours at our front desk or email us via our website to


Q: What do I do if I am not happy with the service I receive?

A: Please do not hesitate to contact us at your earliest convenience if you are not happy with the service you have received.  Please note:  if your complaint is about a cut or colour, we must be notified within 48 hours of your appointment.